Our Service Assurance highlight reel includes key insights from the industry's thought leaders including Angelique Medina, Director, Product Marketing of Cisco ThousandEyes; Rupesh Chokshi, Vice President of AT&T Cybersecurity; Stefan Vallin, Senior Product Manager at Juniper Networks; Mikael Grill, CEO of Emblasoft; Jeff Lewis, Vice President, Software Defined Networking – Products, Solutions and Operations at Comcast Business; Sunil Khandekar, General Manager/Founder of Nuage Networks from Nokia; Walter Kenrich, Sr Director Product Management for Analytics and SaaS at Ribbon Communications; Mansour Karam, VP of Products at Juniper Networks (Former Founder and CEO of Apstra).
2021 Service Assurance Report
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“To achieve success in new service rollouts, retain and attract customers through superior experiences, and monetize differentiated services enabled by 5G, CSPs will need next-gen service assurance capabilities”
– 2021 Service Assurance Report
Content from Sponsors and Thought Leaders
The following media comprises interviews and other content related to service assurance. Views expressed are those of the presenting individuals and companies and may not necessarily represent views of Converge! Network Digest or AvidThink.
The Importance of Service Assurance for Cybersecurity
With large amounts of data, endpoints and interactions taking place on a network, the focus on service assurance becomes even more important. In this video, Rupesh Chokshi, Vice President of AT&T Cybersecurity, discusses why service assurance and cybersecurity are critical in the ongoing management of the network.
The Customer Experience is Everything
Every part of an organization is equally important to ensure a positive customer experience. In this video, Staffan Göjeryd, CEO of Arelion, talks about how service assurance and client care helps Arelion maintain a successful customer experience.
Why Service Assurance is Vital to our Multi-Cloud Future
Going forward, service assurance is vital for personal and business communications, says Chet Patel, BT’s Chief Commercial Officer and President, BT Americas. Continuous investment is needed, especially in AI, automation, and analytics, to ensure the best customer experience.
How Service Providers are Addressing Service Assurance for Customers
What’s the boundary of where managed service providers and carriers start and stop with respect to cloud services? In this video, Jeff Lewis, Vice President, Software Defined Networking – Products, Solutions and Operations at Comcast Business, discusses the complexity of interacting with services in the cloud.
Three Pillars of Service Assurance
Are you ready to reimagine your network operations? In this video, Walter Kenrich, Sr Director Product Management for Analytics and SaaS at Ribbon Communications, discusses the three key pillars that telecom customers need to endorse in their service assurance efforts: visibility, agility, and automation.
Deliver End-to-end Network Quality with Active Assurance
The requirements around network quality are drastically increasing for both business and home use cases. SLAs are promising network quality with network KPIs, but how can we measure this? Meet active assurance. In this video, Stefan Vallin, Senior Product Manager at Juniper Networks, discusses how active assurance manages SLAs to ensure network quality.
Active vs Passive Monitoring for Service Assurance
5G is changing the landscape for service assurance. Historically, the telco industry has relied on passive monitoring to fulfill service assurance needs. In this video, Mikael Grill, CEO of Emblasoft, talks about the advantages of introducing active monitoring for more precise measurement of network service KPIs and QoS.
Service Assurance Must Evolve to Observability
Service assurance must evolve to expand visibility, understand context, and encompass SD-WAN and SASE. In this video, Angelique Medina, Director, Product Marketing of Cisco ThousandEyes, discusses how service assurance is evolving and why it needs to progress from monitoring to observability.
The Need for Seamless Cooperation between Providers for Network Services
In this video, Michael Kearns, Co-Founder and Chief Strategy Officer of Amartus, shares examples to support the need for coordination between providers. He discusses the overall scope of opportunity for the market drivers as well as the changes in networking, cloud, and application delivery that are disrupting the industry.
The Importance of Application Experience
It’s all about the application experience. In this video, Mehul Patel, Head of Marketing at Prosimo, discusses the important factors in delivering application experience with today’s infrastructure, including application security, speed, and the overall cost.