RouteThis
Executive perspectives from RouteThis across NextGenInfra's event and research showcases.
5 video interviews · 2024–2026
Service Providers Are Investing in AI for Customer Experience
- Service providers are implementing AI across their operations
- Voice AI applications target customer experience in tech support, billing, and marketing
Full summary
Conor Skipper, Director of Sales at RouteThis, attends Fiber Connect 2026 to explore how service providers are implementing AI in their operations, including voice AI applications for customer experience in tech support, billing, and marketing.
Mastering Fiber Customer Experience
- RouteThis optimizes whole-home fiber deployments via improved technician tools and self-installation.
- Better support processes lead to stronger customer retention.
Full summary
Jenni Dettman, VP of Marketing at RouteThis, discusses strategies for enhancing customer experience and support in the fiber industry at Fiber Connect 2025. She highlights how RouteThis enables service providers to optimize whole-home deployments through improved technician tools and self-installation processes, leading to better customer retention.
Game-Changing Broadband Industry Predictions
- Broadband competition intensifies and customer experience becomes a key differentiator.
- Data visibility becomes essential for competitive advantage.
- Advanced tools and real-time insights improve support operations and field service efficiency.
Full summary
Jason Moore, Co-founder and CEO of RouteThis, outlines three predictions for broadband providers in 2025, focusing on heightened competition and the importance of customer experience. He highlights how data visibility will become essential for competitive advantage, enabling providers to enhance support operations and field service efficiency through advanced tools and real-time insights.
AI-Powered Home Wi-Fi Support
- RouteThis uses generative AI to empower frontline teams for issue diagnosis and Wi-Fi environment analysis.
- Automation enables more efficient deployment and enhanced customer experiences across all devices.
Full summary
Jason Moore, Co-founder and CEO of RouteThis, discusses how his company is advancing the fiber future by helping service providers deliver a seamless fiber experience to all devices within consumers' homes. RouteThis leverages generative AI to empower frontline teams, automating tasks like issue diagnosis and Wi-Fi environment analysis, enabling more efficient network deployment and enhanced customer experiences across all end devices.
Fiber Rollouts and the Customer Experience
- RouteThis's Jenni Dettman positions customer experience as central to the future of fiber networks.
- The company enables providers to deliver optimal experience from day one, regardless of network build or CPE choices.
Full summary
Jenni Dettman, VP of Marketing at RouteThis, emphasizes the critical importance of customer experience in driving the future of fiber networks. RouteThis aims to accelerate the fiber future by enabling service providers to deliver an optimal customer experience from day one, regardless of network build or CPE choices.