GoCare
Executive perspectives from GoCare across NextGenInfra's event and research showcases.
2 video interviews · 2025–2026
Breaking Down Data Silos
- GoCare's platform unifies billing, workforce management, network ops, and customer care data
- AI analyzes conversations, outages, and service touchpoints for comprehensive insights
Full summary
Mike Roddy, CEO of GoCare, explains how his company's customer experience platform consolidates data from billing, workforce management, network operations, and customer care into a unified system where AI analyzes conversations, outages, and service touchpoints to provide comprehensive insights beyond traditional digital channels.
Modernizing Broadband Customer Communications
- GoCare's digital experience platform reaches broadband customers across multiple digital channels.
- Proactive messaging reduces call volumes while improving operational efficiency and satisfaction.
Full summary
Kevin Mitchell, Marketing & Partnerships at GoCare, demonstrates how their digital experience platform enables broadband operators to enhance customer communications through multiple digital channels. The platform integrates with service providers' systems to deliver proactive messaging that reduces call volumes while improving operational efficiency and customer satisfaction.