Gaia
Executive perspectives from Gaia across NextGenInfra's event and research showcases.
2 video interviews · 2025–2026
ISPs Can Activate Subscribers Faster with AI-Native OSS/BSS
- ISP challenge has shifted from fiber deployment to speed of subscriber activation and billing
- Providers underestimate this until implementation timelines stretch to 9-18 months
Full summary
Stephen Farnsworth, CRO of Gaia, explains how the ISP industry's main challenge has evolved from fiber infrastructure deployment to the speed of subscriber activation and billing, with many providers underestimating this operational hurdle until implementation timelines stretch to nine to eighteen months.
How ISPs Can Modernize Customer Experience
- GAIA Telecom partnered with over 35 ISPs in the past year.
- Its OSS/BSS software optimizes subscriber acquisition and management for fiber operators.
Full summary
Stephen Farnsworth, CRO of GAIA Telecom, outlines the company's approach to modernizing subscriber experiences for fiber network operators at the 2025 Fiber Connect conference. The company has successfully partnered with over 35 ISPs in the past year, focusing on optimizing subscriber acquisition and management through their OSSBSS software solutions.